Terms and Conditions of your Wellbeing Retreat

Please make sure that you read this section as these are the conditions that you agree to when you book.

Contract: No contract shall exist between the client or persons on whose behalf the booking form is made and Island Escape (IE Bahamas LLC) until a booking form or reservation online has been made with a deposit of £450 minimum or full payment as applicable and our confirmation invoice has been issued. All clients are subject to these conditions whether they have signed our booking form or not. We reserve the right to refuse to accept bookings in our absolute discretion, without stating the reason for doing so.

Payments: The balance of monies due from the customer must reach the Island Escape office 6 weeks before departure. All financial transactions, tour administration, information distribution, and ticketing will be done through the main Island Escape Office. Once confirmation is dispatched, your contract is made with Island Escape and the deposit are non-refundable. Deposits may be claimable on your insurance, subject to terms.

Pricing: Should our costs increase due to currency fluctuation Island Escapes reserves the right to surcharge on the following items: government action, currency, aircraft fuel (if we supply as an addition plane tickets, over-flying charges, airport charges. Even in such event, we will absorb an amount equivalent to 2% of the holiday price excluding amendment charges. No surcharge will exceed 10% of your holiday price, excluding amendment charges and no surcharge will be made within 30 days of departure, except on bookings within 30 days where any surcharge would be shown on your invoice €1.2 to equal £1.00.

Amendment Fees: Island Escape reserves the right to charge £50 per alteration, should you wish to change your original booking. Dishonoured cheques will be treated as an amendment. If we are unable to make alterations as you requested and you do not wish to continue with the booking then our cancellation charges apply. Cancellation: Any booking cancellation must be made in writing to Island Escape without any due delay. In this event the following cancellation charges will apply: More than 90 days – deposit only; more than 35 days – 60% of total; more than 21 days – 80% of total; 21 days or less – 100% of total. If cancellation of a party member results in under occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge (only payable when not reserving single occupancy).

Cancellation of Holiday: Island Escape reserves the right in any circumstance to cancel your holiday or retreat. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday or retreat price. In circumstances where we are unable to provide the holiday or retreat you have booked we will return to you all monies paid, or offer you an alternative holiday or retreat of similar standards and if the cancellation occurs within 12 weeks of departure, compensation on a similar scale to that shown in the Cancellation section.

Health Requirements: Currently there are no health or vaccination requirements for EU, US or Canadian members visiting our destination. We insist on a mandatory medical insurance and trip cancellation insurance to cover your piece of mind. We recommend that each client obtain an E111 form issued by the DHSS. Alterations to your holiday by the company: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.

Visa, Passports & Baggage: At some of the locations that Island Escape use British, US and Canadian subjects need a visa and a valid passport. Clients are responsible at all times for their own personal documents, baggage and equipment, whether hired or not.
Our contract with you is deemed to be made at the offices Island Escape Studio Spinola Beach, St Julian, STJ 3034 Malta. All our conditions are subject to Maltese Law.

General: Island Escape retreats and holidays start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused. Island Escape will endeavour at all times to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carrier or Island Escape. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. Island Escape will not be liable for any loss or damage arising from delays whatever the cause. All clients are bound by the conditions of carriage of all airline, coach companies and other suppliers of transport, accommodation and services which go to make up the holiday (if booked via our office). Villa Accommodation is as stated and will be shared with others on your particular retreat to a maximum of 12 persons, security in the villa is your responsibility, if you request a private villa this will be just for your party only, a private villa must be requested eight weeks in advance of arrival at the latest and comes with a premium to be paid within six weeks of arrival on your retreat. All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage to and Island Escape shall be entitled to recover costs from the clients if necessary before homeward transfer. The group leader shall be liable in the first instance for any claims against the party. Island Escape has the right to terminate a holiday or retreat if a client is harming the reputation of Island Escape or causes offence to other clients, owners of Island Escape or to representatives of Island Escape, Island Escape will have no further contractual obligations to the client. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid.

Liability: Island Escape accepts responsibility for ensuring the holiday or retreat you book with us is as described on the website and the services and excursions offered by Island Escape reach a reasonable standard. If any part of the package is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday or retreat.  Island Escape is not liable for services that incur an extra cost on the holiday such as any other activities pursued by yourself. Island Escape accepts responsibility for the acts or omissions of our employees; agents and suppliers save where they lead to death, injury, or illness. In respect of the coach or carrier, our liability in all cases shall be limited in the manner provided by the International Convention.

Lost & Stolen Property: Island Escape will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Island Escape will endeavour to ensure the security of guests’ personal possessions, Island Escape cannot guarantee it. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
If any client suffers death, illness or injury whilst overseas arising out of activities which did not form part of the Foreign Inclusive Holiday Arrangement or excursion arranged through us we shall, at our discretion, offer advice guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained in writing prior to commencement of the proceedings and be subject to you undertaking to assign any costs recovered or any benefits under an appropriate insurance policy to ourselves.
Our cost in respect of the above on behalf of you and your party shall not exceed £1,000 in total.

Complaints: If you wish to make a complaint or claim whilst staying with Island Escape you must report it to the relevant supplier of the problem in question and to our Retreat Representative, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in Retreat should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.

Website: All of the information on the website attempts to be accurate and correct at all times.  Due to the nature of the work Island Escape does, the website content is subject to change.

Special offers and discounts: Island Escape has a number of promotional special offers and discounts on at any one time, however, you are only entitled to one at any time and Island Escape will offer you the best discount or special offer available to you.

Booking process: Island Escape asks for a minimum of £450 deposit paid by the online booking system Paypal on the website or over the phone by credit or debit card on booking.  Island Escape cannot confirm booking until the minimum amount of £450 has been paid. Island Escape will follow up with the booking form and invoice for the final amount to be paid within 8 weeks of departure.

Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties